Eight Ways Your Packaging Can Start Positive Buzz

Eight Ways Your Packaging Can Start Positive Buzz

Word of mouth and personal recommendation are powerful forces that drive sales in many categories. Can your packaging stimulate positive word of mouth? Here are some ideas and guidelines:
1. Improve consumers’ experience People are likely to tell their friends about products that are useful and easy to use. A self-heating coffee can is one recent example for such an innovation. Is there a way you can improve consumers’ experience through your packaging?
2. Give consumers something to talk about…People talk about things that are different, new and innovative. A GPS-enabled Coke can that is also a cell phone … people talked about that! Can you use stunning design, special materials or the latest technology to give consumers something to talk about?
3. …but sometimes the product should be king. The best buzz, however, sometimes comes not from packaging but rather from the product itself. Skin-care products from Kiehl’s have spread for years by word of mouth despite their pharmaceutical-inspired packaging: simple plastic bottles with text on white labels. The no-nonsense packaging conveys a straightforward message: “It’s what’s inside the bottle.”
4. Give consumers an opportunity to get involved. Co-creation is a powerful force behind word of mouth. People love to show others what they create. Jones Soda consumer labels are one example. Can you help consumers (especially young ones) express themselves?
5. Make it easy for consumers to spread the word. It can be as simple as a tell-a-friend coupon inside your package or a more complex promotion that ties to your web site. Can you build sampling into the packaging so that a satisfied customer will easily share your product with friends and family?
6. Take your product out of the cupboard. Products that are consumed in public are more likely to start conversations. Oscar Mayer did this in the 1980s with Lunchables. Campbell’s Soup at Hand and Listerine PocketPaks are more recent examples. Can you make your product more noticeable in a positive way? Can you take your product to the street? School? Workplace?
7. Make it easy for consumers to get in touch with you. When consumers have a negative experience, you want to make sure they talk to you, not to their friends. Is your 800 number easy to find on your packaging or is it buried in the small print?
8. Listen to what people are saying online. In addition to traditional research methods, listen to what consumers are saying about your product and its packaging in blogs, newsgroups and other online forums. You are likely to find more comments that focus on the product itself, but this may be another opportunity to improve your packaging.
Emanuel Rosen is the author of the best-selling book The Anatomy of Buzz: How to Create Word of Mouth Marketing. Visit his web site at www.emanuel-rosen.com

Did you enjoy this article? Click here to subscribe to BRAND PACKAGING Magazine. 

You must login or register in order to post a comment.



Image Galleries

10th Annual Packaging That Sells Conference, Chicago, October 2012

Posted Date: October 29, 2013

BRANDPACKAGING’s packaging conference returned for a tenth year with a focus on a single message: Make It Matter.

2/24/15 2:00 pm EST

Packaging Matters™ — Packaging Satisfaction: Why it’s on the Rise, and How to Continue the Momentum

Packaging Matters™ is MWV’s annual study of the role of packaging in product satisfaction. We study packaging because it matters to brand owners, retailers and consumers around the world. This year’s research focuses on Brazil, China, France, Germany and the U.S. In the third year of the study, we will share global trends associated with packaging satisfaction, product safety, and the effect packaging has on consumers when shopping in-store and online.

Brand Packaging Magazine

april brandpackaging

2015 April

The April 2015 issue focuses on Sustainability plus much more. You can also read the issue at the Digital Editions.

Table Of Contents Subscribe


BRANDPACKAGING Design Gallery Volume 12

Design Gallery is a design annual with a global perspective on the best consumer packaging turned out in 2014.

More Products


facebook_40.png twitter_40px.png  youtube_40px.pnglinkedin_40px.pnggoogle plus  

Consumer Insight

Interesting tidbits on specific demographics and consumer packaged goods in expanded infographic form as well as articles on new industry research and trends.

consumer insight